FAQs

General

Where are you located?
Our office is located in Beverly Hills at 8920 Wilshire Blvd Suite 610.
Do you have parking?
There is valet parking in our building, with the entrance on La Peer. If you are looking for free parking, there is 1 hour free parking on Charleville, behind our building, parallel to Wilshire blvd.
Do you accept insurance?
No, we are out of network and so we will not bill your insurance. We can provide you with a superbill that you may submit, however we cannot guarantee any coverage and/or reimbursement.
What are your hours of operation?
  • Monday – Friday 10am-5pm
  • We are closed on Saturday & Sunday. For emergencies please call 911.
How can I schedule an appointment?
What forms of payment do you accept?
  • credit/debit cards & cash
  • There is a 3% fee on all credit card transactions.
Do you offer telemedicine appointments?
Yes, we offer telemedicine appointments for both new and existing patients.
What is your cancellation policy?
We have a 24-hour cancellation policy. If you miss your appointment without notification, your card on file will be charged the full amount of your scheduled appointment. If you cancel your scheduled appointment within the 24-hour window, your card on file will be charged half the amount of the regularly priced appointment. Discovery Calls will incur a $75 no-show charge and a $50 late cancellation charge.

Appointments

I just booked a Discovery Call. What should I expect?
During this call, You will learn more about the doctor’s approach and how they work. If you want to know if your specific health concern is something the doctor. can treat, you can address this but as this call is purely informational, you will not receive any medical or treatment advice at this time.
What can I expect at my first appointment?
  • Your first appointment will be a 1 hour visit. Your citrin wellness provider will review your health concerns, medical history, lifestyle, and any specific goals you have for your wellness journey. This conversation will help us understand your needs and tailor our approach accordingly. 
  • Based on the information gathered during your consultation and assessment, our practitioners will work with you to develop a personalized treatment plan. This plan may incorporate a combination of diagnostic testing, supplements, peptides, nutritional guidance, lifestyle recommendations, and other holistic approaches to address your health concerns and support your overall well-being.
Is Lab work covered by insurance?
  • Depending on your insurance plan and benefits, labs from Quest Diagnostics may be fully covered. 
  • If your insurance does not fully cover the panel we request, we do have lower cost cash lab options to suggest.
  • All of the functional labs tests we use are cash based and vary in cost.
Where do I get my lab work done?
  • For patients with insurance that covers comprehensive lab testing, we will send a lab request form electronically to Quest Diagnostics. You can make an appointment for sample collection at a location that is convenient for you. You will need to make sure Quest has your insurance information.
  • For patients with more limited insurance coverage or no coverage, we will order lab kits for you through RUPA. These come at a much lower cost out of pocket than Quest or Labcorp. RUPA kits are mailed to your home. Rupa will then help you arrange a mobile phlebotomist to come to your location to collect your samples. 
  • All of the functional lab tests we use are generally home collection kits that we can either mail to your home or have you pick up at our office.
What should I bring to my first appointment?
  • Please be sure to fill out the questionnaires online prior to your initial consultation. 
  • If you have any lab work or relevant medical records, we strongly encourage you to share them electronically with us before your appointment or bring physical copies for your provider to review.
  • We do not do any lab testing at our office, so fasting is not necessary before your appointment. 
What happens after my first appointment?
  • Your provider will create an in depth treatment plan with detailed instructions to follow. This can include lab testing, diet and exercise protocols, and supplement/medication regimens. Your treatment coordinator will speak with you immediately after your visit to help you navigate every aspect of your plan. 
  • Follow up appointments will be 30 minutes in person or via telehealth.
How many appointments will I need?
The number of appointments needed varies depending on the individual and the nature of their health concerns. Some patients may require only a few appointments for symptom relief, while others may benefit from ongoing support and monitoring.
I just had an appointment but I have a question for the doctor? How do I ask the Dr. questions?
You can send a message through your charm portal, email info@citrinwellness.com or call your 424-389-3547. Your treatment coordinator will relay your message and faclilitate communication between you and your provider. If your questions or concerns are more in depth, we recommend scheduling a follow up appointment.
I sent my treatment coordinator a message, when can I expect a response?
We do our absolute best to answer questions within 24 hours. If your question requires consulting from a doctor, please allow 24-36 hours for a response. Please note that Dr. Citrin is not available for patient questions on Mondays and Fridays.

Prescriptions/Refills

How do I request prescription refills?
  • For all prescriptions from the pharmacy, please contact your pharmacy directly. We receive electronic refill requests and will accept on your behalf. 
  • You may also message your treatment coordinator via email or the charm portal & we can send in refills on your behalf.
How do I refill my peptides?
  • Please contact your treatment coordinator to refill your peptide. We can prep it for you to pick up at the office or can have it shipped to you via Fedex. 
  • You can also buy more than a 1 month supply if you are planning to be on the peptides for a longer period of time.
How do I refill my supplements?
  • We have our online dispensary through Fullscript.com. At your initial appointment, a Fullscript account is created for you and you will receive an email and text message from us confirming.
  •  You can login to this account at any time to reorder supplements. Don’t see a specific supplement in your Fullscript account? You can request this from your account or message your treatment coordinator specifically.
What pharmacy do I get my prescriptions from?
  • We can send your standard pharmaceutical medications to any pharmacy of your choice.
  • For compounded medications, we choose the Compounding Pharmacy of Beverly Hills. If you prefer a different compounding pharmacy, please inform your treatment coordinator at the end of your visit.

Lab

When do I get my lab work done?
  • Instructions as to when to get your lab work done will always be located on your treatment plan in your Charm portal.
  • It’s important to follow instructions carefully especially in regard to labs that require fasting and labs that require specific days and times of day to test.
  • If you have questions about when you should have your lab samples collected,  you can always contact your treatment coordinator for clarification.
How long do lab results take?
  • Quest Diagnostics – 7 days
  • DUTCH – 5-10 days
  • SIBO breath test – 7 business days or less
  • Marcons – cultures take 3-5 days from the time they are received by the lab, Biofilm takes 5-7 days, Full fungal cultures may take up to 30 days to complete.
  • Heavy Metals (Quicksilver on Rupa) – Once lab receives sample, average processing time is 21 days
  • Vibrant Wellness testing – 2-3 weeks
How will I know when my lab results are ready?
If you have not been notified directly by the lab, your treatment coordinator will contact you when your results are available and help you schedule your follow up appointment with your provider.
Will the Dr. review my lab results and follow up with me?
Yes, you will need to schedule a follow-up appointment with your provider to review lab results.
What conditions does Dr. Citrin treat?
  • Autoimmune disease: Celiac disease, Lupus, Scleroderma, Raynaud’s, Rheumatoid Arthritis, Lyme disease, Juvenile Idiopathic Arthritis, Fibromyalgia
  • Chronic Illness: Chronic Fatigue Syndrome, Long Covid, Mold toxicity, HPA Axis Dysfunction / “Adrenal Fatigue” fungal/yeast infections, Heavy metal toxicities
  • Hormonal imbalances: Perimenopause, menopause, post menopause, PCOS, low testosterone
  • Cardio-Metabolic Conditions: Weight gain, obesity, hypothyroidism, hyperthyroidism/Grave’s disease, pre-diabetes, diabetes, hypertension, high cholesterol
  • Infectious Disease: Influenza, Epstein Barr Virus, Pneumonia, Shingles, Cytomegalovirus, recurrent fungal infections/ candida/yeast
  • Mental Health: ADD, ADHD, adjunctive care for anxiety, depression, bipolar disease
  • Neurological disease: Alzheimer’s, dementia, Parkinson’s Disease
  • GI conditions: IBS, SIBO, Crohn’s Disease, Ulcerative Colitis, H. Pylori, E.coli, Intestinal hyperpermeability (“Leaky Gut”), Chronic constipation/diarrhea, GERD
  • Joint pain: arthritis, TMJ, sciatica, chronic injuries
  • Skin Disorders: Acne, rosacea, eczema, psoriasis, wound healing, topical steroid withdrawal, scar tissue regeneration, hair loss
  • Respiratory conditions: Asthma, COPD, bronchitis, chronic sinusitis
  • Allergic conditions/ Sensitivities: Seasonal allergies, atopic eczema, allergic asthma, allergic, rhinitis, food sensitivities & intolerances
  • Pediatric conditions